<%@page contentType="text/html" language="java" import="com.compuvest.web.*" pageEncoding="UTF-8"%>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<%@ taglib uri="/WEB-INF/tld/head.tld" prefix="head" %>
<%@ taglib uri="/WEB-INF/tld/bottom.tld" prefix="bottom" %>

<jsp:useBean id="sb" class="MySQL" scope="application"/>
<jsp:useBean id="basket" class="Basket" scope="session"/>
<html>
<%@include file="/incl/head.html" %>

<body>

<table style='height:100%;'>

<tr valign=top height=84>
 <td colspan=3>

<head:show />

 </td>
</tr>

<tr valign=top>

 <td style="width:180px;">
<%@include file="incl/menu.jsp" %>
 </td>

 <td style='padding-left:16px;'>

<div class=cstitle>
Most common questions and concerns AFTER ordering<br/><br/>Shipping and Tracking
</div>
<br/>

<div class=xd><a class=xbt name=t1 href="#t1" onclick="sha('a6');"><b style='color:blue;'>&#8226;</b> How do I track the package?</a></div>
<div id=a6 style="display:none;">
<fieldset>
<div class=cadr3>After the order gets shipped, tracking information gets uploaded to
 <a href="<%= application.getInitParameter("http") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a>
 page within one business day. You will need to call the carrier with the tracking number and determine the location of
 your package. Once the carrier picked up the package, travel time is out of our control. If you suspect that the package
 was lost or delivered to the wrong address, please read
 <a href="<%= application.getInitParameter("info") + "Tracking.jsp" %>" style="text-decoration:none;color:blue;">"I am missing a part of my order"</a>
 section to fill out a special form.
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t2 href="#t2" onclick="sha('a1');"><b style='color:blue;'>&#8226;</b> What does "Order In Progress" mean?</a></div>
<div id=a1 style="display:none;">
<fieldset>
<div class=cadr3>"Order In progress" - means that the tracking number is not imported on the web site yet. It usually
 takes one business day to process an order. The tracking number is posted on the web site the following business day.
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t3 href="#t3" onclick="sha('a2');"><b style='color:blue;'>&#8226;</b> Why is my order delayed?</a></div>
<div id=a2 style="display:none;">
<fieldset>
<div class="cadr3">Please determine, whether your order has been shipped using the
 <a href="<%= application.getInitParameter("info") + "Tracking.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a> page.
 <p>1. <b>If tracking information is available</b> on
 <a href="<%= application.getInitParameter("http") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a>
 page, call the carrier with the tracking number and determine the location of your package. Once the carrier picked up
 the package, travel time is out of our control. If you suspect that the package was lost or delivered to the wrong
 address, please
 <a href="mailto:orderproblem@compuvest.com?subject=My package is lost&body=Dear CompuVest, my package has been lost.%0d%0aMy Order Confirmation Number:%0d%0aDescription of what happened:%0d%0aDate Discovered:%0d " style="text-decoration:none;color:blue;">email</a>
 our customer service as soon as possible.</p>
 <p>2. <b>If tracking information is not available</b> on
 <a href="<%= application.getInitParameter("http") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a> page, check:</p>
 <ul>
  <li/>If you allowed at least one business day for CompuVest to process your order
  <li/>If you allowed another business day for the tracking information to be uploaded on CompuVest web site
  <li/>If your order was delayed due to billing address not matching with the credit card information (our customer
   service contacts customers within one business day in those cases)
  <li/>If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping
   address to your credit card company
  <li/>If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)
  <li/>If you did not meet order processing and shipping
   <a href="<%= application.getInitParameter("info") + "Shipping.jsp#a2" %>" style="text-decoration:none;color:blue;">cut-off time</a>
   (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)
  <li/>If you placed an order during a busy holiday season where in general one day delay is expected
  <li/>If items are in CompuVestB2B stock
 </ul>
 If you still need help please email our
 <a href="mailto:orderstatus@compuvest.com?subject=Tracking information is not available for my order&body=Dear CompuVest, Tracking information is not available on your web site for my order. I expected it to be shipped by now. Please investigate the problem.%0d%0aMy Order Confirmation Number:%0d%0aDate the order was placed:%0d%0a " style="text-decoration:none;color:blue;">Customer Service</a>
 to get the fastest response.
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t4 href="#t4" onclick="sha('a3');"><b style='color:blue;'>&#8226;</b> I am missing a part of my order</a></div>
<div id=a3 style="display:none;">
<fieldset>
<div class=cadr3>Products with different processing times are sometimes <b>shipped separately</b> based on when they
 are ready to go. <b>If something is missing from your package, make sure all items in your order were shipped at the
 same time and in the same package.</b> To do this, check your packing slip or invoice that came with the package.<br/><br/>
 If you find that <b>an item missing is not listed on the packing slip/invoice</b>, that means that you have received a
 partial order, and the rest of your order is on the way. <br /><br /> If you find that <b>an item is listed on the
 packing slip/invoice but is not in the package </b>that you received, do not throw the packaging materials away, as there
 may be 2 reasons the item is missing:
 <ul>
  <li/><b>The package was damaged</b> and the item was lost in transit (in this case there will be inspection of packaging
    materials by the carrier and a claim will be filed to reimburse your funds)
  <li/><b>It was accidentally not shipped from the warehouse.</b> If the either of the last two cases apply to you, you
    will need to fill out this form right away in order for CompuVestB2B to take care of the problem right away.
 </ul>
 <p><b>You can refer to the sample invoice below in order to understand how to fill out the request. Once you click on
  the button "I am missing a part of my order," your email client will open an email with some fields in the body of the
  email to fill out.</b><br/>
 <center>
  <div class=dbbt><a class=bbt href="mailto:orderproblem@compuvest.com?subject=I am missing a part of my order&body=Dear CompuVest, please help me to locate a missing part of my order.%0d%0aMy Order Confirmation Number:%0d%0aCompuVest SKU Number:%0d%0aProblem Description:%0d%0aDate Discovered:%0d" style="text-decoration:none;color:blue;">I am missing a part of my order</a></div>
  <br/><br/><br/>
  <img src="../images/finalInvoice.png"/>
  <br/><br/>
 </center>
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t5 href="#t5" onclick="sha('a4');"><b style='color:blue;'>&#8226;</b> Can I pick up my order?</a></div>
<div id=a4 style="display:none;">
<fieldset>
<div class="cadr3">Unfortunately, we are not able to provide this service at this time. This option is only available for
 local contracted companies. All other orders must be shipped from the warehouse.
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t6 href="#t6" onclick="sha('a5');"><b style='color:blue;'>&#8226;</b> Will everything that I ordered ship together?</a></div>
<div id=a5 style="display:none;">
<fieldset>
<div class=cadr3>Not necessarily. In order to provide the fastest (on time) service, we may ship products from different
 warehouses. Sometimes the products are available in one location, and not another, we try to coordinate the shipments so
 that our customers get everything on time. There is no effect on customer's shipping charges, even though shipping cost
 for CompuVestB2B may be higher than what customer has paid for the original shipping. This is a part of our customer
 satisfaction program.<br/><br/>
 If, for some reason, you need separate orders to be combined, or need all items shipped together, please contact CompuVest
 <a href="mailto:orderproblem@compuvest.com" style="text-decoration:none;color:blue;">Customer Service.</a>
</div>
</fieldset><br/><br/>
</div>

<br/>
<div class=cstitle>Ordering</div><br/>

<div class=xd><a class=xbt name=t7 href="#t7" onclick="sha('c1');"><b style='color:blue;'>&#8226;</b> I need Invoice</a></div>
<div id=c1 style="display:none;">
<fieldset>
<div class=cadr3><b>If you have received your package and for some reason it does not contain an invoice, or you
 misplaced it, we can provide you with a copy of your invoice upon request. Please refer to the sample picture of an
 invoice below and then click on the "Send me a copy of the invoice" button to request an invoice. We will send you
 invoice within 24 hours:</b><br/><br/><br/>
 <center>
 <div class=dbbt><a class=bbt href="mailto:info@compuvest.com?subject=Please send me an invoice&body=Dear CompuVest, Please send me the Invoice for my purchase.%0d%0aMy Account Number:%0d%0aName on My Order:%0d%0aMy Company Name (if any):%0d%0aMy Contact Phone Number:%0d%0aMy Order Confirmation Number:%0d%0aSend Invoice to this email address:%0d%0aSend Invoice by Fax (if email is not appropriate):%0d" style="text-decoration:none;color:blue;">Send me an invoice</a></div>
 <br/><br/>
 <img src="../images/finalInvoice.png"/>
 </center><br/><br/>
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t80 href="#t80" onclick="sha('c2');"><b style="color:blue;">&#8226;</b>&nbsp;What does OEM, Bulk, Refurbished, Extra Life... mean?</a></div>
<div id=c2 style="display:none;">

<%@include file="incl/ProductConditions.jsp" %>

</div>

<div class=xd><a class=xbt name=t24 href=#t24 onclick="sha('c14');"><b style="color:blue;">&#8226;</b> What does Eco-Stor&#8482; condition mean?</a></div>
<div id=c14 style="display:none;">

<%@include file="incl/Echo-Store.jsp" %>

</div>

<div class=xd><a class=xbt name=t9 href="#t9" onclick="sha('c3');"><b style='color:blue;'>&#8226;</b> What is the return policy?</a></div>
<div id=c3 style="display:none;">
<fieldset>
<div class=cadr3 align=justify><br/>
 <b>Return Policy</b>
 <ol>
  <li/>Customer cannot return any product without the return authorization.
  <li/>Effective April 10, AMD CPUs have 2 months functional warranty,
   Intel - 5 months (see description of the item for detail).
   All discontinued CPUs of the above mentioned brands have 14 days functional
   warranty from the date of the invoice. All other items carry 1- year warranty
   unless the advertisement/ description on the sale invoice states otherwise.
   All returns must be received by our RMA Department before the last day of
   the expiration of the warranty.
  <li/>The warranty of any item begins from the date of the invoice.
   The warranty comes from Compuvest unless the item description specifies
   the manufacturer's warranty.
  <li/>SHIPPING CHARGES ARE NOT REFUNDABLE!
  <li/>Restocking fee for either non-defective, unused or unopened items
   returned within two weeks is 15%. After two weeks defective items will
   be replaced, and not refunded. Shipping charges are non-refundable.
  <li/>No cash refund for all items returned after 14 days from the date
   of invoice. Store credit is available at current sale price of the returned
   product. Refund cannot be greater then the  original item's price.
  <li/>All refused packages will be accepted back in stock, and credit will be
   processed within 1 business day for the merchandise less 15% restocking
   fee and shipping charge. No exceptions.
  <li/>Compuvest DOES NOT GUARANTEE ANY PRODUCT COMPATIBILITY.
  <li/>Warranty on all Refurbished items is 90 days (unless specified in product
   description otherwise). Refurbished products are fully inspected and restored
   to their original performance, in accordance to manufacturer's specifications.
   May have some cosmetical blemishes. Contents of refurbished product package
   may vary from contents listing on retail box.
  <li/>Prices cannot be negotiated after order submission. Order cannot be canceled after it was shipped.
  <li/>Prices are good within two days from the date of purchase.
  <li/>Compuvest reserves a right to make a decision, based on test results, whether to send a replacement, repair the
    product (by sending it to manufacturer), or process the refund.
  <li/>Compuvest will not accept products for return that have been physically damaged, burned, abused, misused,
    neglected, repaired or modified. All other items carry 1- year warranty effective as of invoice date. For other
    products found to be abused, mishandled, or altered, all warranty will be voided.
  <li/>Compuvest takes no responsibility for the installation of the product and incorrect operation of your system.
    We will not be liable for any system, component, or peripheral including, but not limited to, mechanical or electronic
    damage, lost time, lost wage, lost revenue, or any other damage arising out of the use of, or inability to use our
    products.
  <li/>No warranty for any returned items with its serial number or warranty sticker removed by customer.
  <li/>Any opened software will not be accepted under any circumstances.
  <li/>All Compuvest suppliers provide excellent warranties and they should be contacted directly using the phone number
    on the product literature. For additional information, take a look at the "Manufacturer Tech Support Index".
  <li/>All accessories must be shipped with the returned item, otherwise the return process will be delayed until the
    accessories are received by our RMA department under the same RMA number.
  <li/>Typically returns are processed by RMA department of Compuvest within 2 -3 business days from the receipt of the product.
  <li/>Address correction or rerouting of the package by customer is not allowed,
   as it is an additional charge from the carrier. If the above occurs customer
   will be billed additional freight fee based on the bill from the carrier.
  <li/>Manufacturer's rebates are not refundable in case of return made after
   the expiration date. Rebate terms need to be obtained from manufacturer
   directly.<br/>White box/bulk items do not have rebates.
  <li/>All packaging is bulk unless it states otherwise or specifies the
   contents (cables, manuals, software, documentation etc).
  <li/>There is no extended warranty on close out or refurbished items.
  <li/>CompuVest cannot guarantee any cancelation, modification of an order
   or a shipping method via e-mail, if customer was not e-mailed with the
   e-mail confirmation from CompuVest customer service.
 </ol>
 <b>Refurbished, Discounted & Close Out Returns</b>
 <ol>
  <li/>All discontinued CPUs have 14 days functional warranty from the date
   of the invoice.
  <li/>The warranty of any item begins from the date of the invoice.
   The warranty comes from Compuvest unless the item description specifies
   the manufacturer's warranty.
  <li/>SHIPPING CHARGES ARE NOT REFUNDABLE!
  <li/>Warranty on all Refurbished items is 90 days (unless specified in product
   description otherwise). Refurbished products are fully inspected and restored
   to their original performance, in accordance to manufacturer's specifications.
   May have some cosmetical blemishes. Contents of refurbished product package
   may vary from contents listing on retail box.
  <li/>Compuvest will not accept products for return that have been physically
   damaged, burned, abused, misused, neglected, repaired or modified.
   All other items carry 1- year warranty effective as of invoice date.
   For other products found to be abused, mishandled, or altered, all warranty
   will be voided.
  <li/>White box/bulk items do not have rebates.
  <li/>All packaging is bulk unless it states otherwise or specifies the
  contents (cables, manuals, software, documentation etc).
  <li/>There is no extended warranty on close out or refurbished items.
 </ol><br/>
 <b>Discrepancy & Shipping damage</b><br/>
 <i>
 <ol>
  <li/>Compuvest is not responsible for providing a specific delivery service to
   receiver's area if it cannot be provided by a designated carrier.
  <li/>We agree to file any damage claim immediately with its designated shipping carrier.
  <li/>Any incorrect or missing item in the shipment, or a damaged package
   received by Purchaser must be reported to our customer service within two
   business days from the date of receiving  the products.
  <li/>After carrier processes the claim and we receive documentation confirming
   that the claim is not denied, we can proceed with the refund or sending
   a replacement (carrier may request a damage evaluation of the original package
   in order to proceed with the claim). Purchaser can check the status of
   the claim by calling either to the carrier and providing the tracking number
   (can be obtained from our web-site) or to CompuVest customer service.
 </ol>
 </i>
 <b>Pricing policy</b><br/>
 <ol>
  <li/>Prices are good within two days from the time of the purchase order..
  <li/>Price are subject to change without notice.<br/>
 </ol><br/>
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t10 href="#t10" onclick="sha('c4');"><b style='color:blue;'>&#8226;</b> Will Compuvest sell my personal information? </a></div>
<div id=c4 style="display:none;">
<fieldset>
<div class=cadr3 style='text-align:center;'><br/>
 <div style="width:70%;color:#bb0000;padding:5px 5px;border:1px solid red;">CompuVest Corp. is Not
  Selling or Sharing Customer's Information to a Third Party in any form!
 </div><br/>
  If you need more information please read CompuVest privacy policy in the
  <a href='<%= application.getInitParameter("info") + "Policies.jsp" %>' style="text-decoration:none;color:blue;">Policies</a> section
 <br/>
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t11 href="#t11" onclick="sha('c9');"><b style='color:blue;'>&#8226;</b> What is the order acceptance policy? </a></div>
<div id=c9 style="display:none;">
<fieldset>
<div class=cadr3>
 Your submission of an order and/or receipt of an order confirmation, automated
 or otherwise, does not signify our acceptance of such order. CompuVest reserves
 the right to cancel any order that we deem necessary, at our sole discretion,
 regardless of the order status or whether you have received a confirmation of
 the order. We reserve the right to require additional information from you
 before accepting or processing any order.<br/><br/>
 <b><i>Price changes, Errors, and Omissions:</i></b><br/>
 In the event that an incorrect price is listed due to typographical,
 informational, technical or other error, CompuVest shall have the right,
 at our sole discretion, to either honor the displayed price or refuse/cancel
 any orders placed for that product with incorrectly listed price. CompuVest
 reserves the right to honor or refuse prices within two days from
 the time of purchase. CompuVest reserves the right to make adjustments due
 to errors, changing market conditions, product discontinuation or typographical
 errors in advertisements.<br/><br/>
 CompuVest always strives to make sure that the information presented online
 is accurate.<br/>
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t12 href="#t12" onclick="sha('c8');"><b style='color:blue;'>&#8226;</b> How do I cancel an order?</a></div>
<div id=c8 style="display:none;">
<fieldset>
<div class=cadr3>
 We cannot cancel orders that have been shipped. If this is the case, you will need to either refuse or
 return the package, which is subject to restocking fees. If the order has not been shipped, we can cancel the order at
 no additional charge. Please <b>email to CompuVest customer service</b><br/><br/>
 <center>
    <div class=dbbt><a class=bbt href="mailto:orderproblem@compuvest.com?subject=Please cancel my order&body=Dear CompuVest, Please cancel my order.%0d%0aMy Order Confirmation Number:%0d%0aReason:%0d%0a" style="text-decoration:none;color:blue;">Please cancel my order</a></div>
 </center><br/>
 or <a href='<%= application.getInitParameter("info") + "ContactUs.jsp" %>' style="text-decoration:none;color:blue;">call</a>
 to speed up the process. You will see a credit card charge on your bank statement dated the time of the original order
 placement.<br/>
 After the order has been cancelled, we will refund the credit card, which takes about 2-7 business days to appear on
 your bank statement.
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t13 href="#t13" onclick="sha('c5');"><b style='color:blue;'>&#8226;</b> Product I received is not as advertised</a></div>
<div id=c5 style="display:none;">
<fieldset>
<div class=cadr3>
 If you received a product that has been misrepresented, thare are 2 options:<br/><br/>
 1. Sometimes an incorrect product is sent, and there is no time to return it. In order to try to satisfy our customers
 we offer a discount for the inconvenience if a customer keeps the product. If you think you can keep the product even
 though you are not happy with it, <b>please send an email to customer service</b> using the button below:<br/><br/>
 <center>
    <div class=dbbt2><a class=bbt2 href="mailto:orderproblem@compuvest.com?subject=The product I received is misadvertised.&body=Dear CompuVest, The product I received is misadvertised. Please provide a discount for me to keep the product.%0d%0aMy Order Confirmation Number:%0d%0aCompuVest SKU Number:%0d%0aProduct Description:%0d%0aDescribe what you expected to receive:%0d">The product I received is not as advertized</a></div>
 </center><br/>
 2. If you still would like to return the product, please fill out the
 <a href="http://www.compuvest.us/rma/custom/rmastatus.aspx" style="text-decoration:none;color:blue;">Return Request Form</a>
 When the product is received by RMA and determined to be in fact misrepresented, CompuVest will refund the full price
 including original shipping charges. There is no need to contact customer service to get a full refund, as it will be
 automatically taken care of upon the receipt of the product.
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t9 href="#t9" onclick="sha('a12');"><b style='color:blue;'>&#8226;</b> I need an advanced replacement shipped to me</a></div>
<div id=a12 style="display:none;">
<fieldset>
<div class=cadr3>You must pre-pay for any advanced replacement order. There are no exceptions to this rule. For more
 details, visit our <a href="<%= application.getInitParameter("info") + "Returns.jsp" %>">Return Policy section.</a>
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t8 href="#t8" onclick="sha('a7');"><b style='color:blue;'>&#8226;</b> How do I exchange a defective item?</a></div>
<div id=a7 style="display:none;">
<fieldset>
<div class=cadr3>If the item you received is defective please fill out the
 <a href="http://www.compuvest.us/rma/custom/request.aspx">Return Request form</a>
 to send it back. There is an option for claiming the item defective in the process of your return request. There is no
 need to call customer service to do a return request over the phone. If you do, you will be instructed to fill out the return
 request online. If you need an advanced replacement, it must be paid for in advance. There are no exceptions to these rules.
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t10 href="#t101" onclick="sha('a8');"><b style='color:blue;'>&#8226;</b> I need to correct a shipping problem</a></div>
<div id=a8 style="display:none;">
<fieldset>
<div class=cadr3><b>Please click on the button below to fill out the form, it will get transmitted to the customer
 service department immediately and you will get a response within the next business day. Please use a sample invoice
 below for your reference when filling out the request:</b><br/><br/><br/>
 <center>
  <div class=dbbt><a class=bbt href="mailto:orderproblem@compuvest.com?subject=I need correct a shipping problem&body=Dear CompuVest Customer Service! There is a problem with the shipping service. Please use information below to fix it.%0d%0aMy Contact email:%0d%0aMy Order Confirmation number:%0d%0aOrdered Shipping type:%0d%0aProvided shipping type:%0d%0aDescribe the problem:%0d">Take me to a request</a></div>
  <br/><br/>
  <img src="../images/finalInvoice.png"/>
 </center><br/><br/>
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t14 href="#t14" onclick="sha('c6');"><b style='color:blue;'>&#8226;</b> Need technical support?</a></div>
<div id=c6 style="display:none;">
<fieldset>
<div class=cadr3>We do not provide technical support or troubleshooting assistance on any products. If you need help
 with installation or product configuration, we recommend you searching on the Internet. Please check out our
 <a href="<%= application.getInitParameter("info") + "Manufacktures.jsp" %>" style="text-decoration:none;color:blue;">Manufacturers links</a>
 page to start your research.
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t23 href="#t23" onclick="sha('c13');"><b style="color:blue;">&#8226;</b> Cannot find an answer on this page?</a></div>
<div id=c13 style="display:none;">
<fieldset>
<div class=cadr3>Please help us to make this site better. Email our
 <a href="mailto:info@compuvest.com?subject=I cannot find an answer on CompuVest web site&body=Dear CompuVest, I am not able to find an answer on CompuVest web site, please help.%0d%0aMy Order Confirmation Number (if available):%0d%0aProblem Description:%0d " style="text-decoration:none;color:blue;">Customer Service</a>
 with the question and we will respond to you promptly. If we think the question will help customers like you, we will
 publish the answer on the web site.
</div>
</fieldset><br/><br/>
</div>

<br/><br/>

 </td>

 <td style="width:160px;">&nbsp;</td>

</tr>

<tr height=35>
 <td colspan=3>

<bottom:show />

 </td>
</tr>

</table>

</body>
<%@ include file="../incl/tracking.incl" %>
</html>
